Privacy Policy
UPDATED - 23RD FEB, 2025
At NDUKA Health AI, your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By using NDUKA Health AI, you consent to the practices described in this document
1. Information We Collect
We collect information to provide personalized health insights and improve your experience with NDUKA Health AI. The types of data we may collect include:
a. Personal Information
Name, email address, and contact information.
Demographic information such as age, gender, and location.
b. Health Data
Blood group, Weight, Height, Genotype, Covid Vaccine history, Past Medical Conditions, Food and Drug Allergies.
Wellness check metrics and medication tracking details.
c. Usage Data
App usage details, including interactions with features and content.
Device information such as operating system, browser type, and unique device identifiers.
d. Cookies and Tracking Technologies
We use cookies, pixel tags, and local storage to collect performance, personalization, and marketing data.
e. Special Category Data:namely the Health Data together with details of your race or ethnicity, sex life and sexual orientation.
f. Technical Data:includes your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website or app
includes your preferences in receiving marketing from us and our third parties and your communication preferences. We may also collect, use and share Aggregated Data such as statistical data or trends about the effectiveness of our services for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.
For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature on our website or app.
However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. Except for Health Data and the Special Category Data, we do not collect any other sensitive data about you (such as details about your religious or philosophical beliefs, political opinions, trade union membership, genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.
If you fail to provide personal data Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our services). In that case, we may have to cancel the provision of services to you but we will notify you if that is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through: Direct interactions. You may give us your Identity Data, Contact Data, Profile Data, Marketing and Communications Data by corresponding with us by post, phone, email, filling in forms on our website or app or otherwise. This includes personal data you provide when you:
1. sign up to receive our services;
2. request marketing to be sent to you;
3. give us any feedback.
4. Automated technologies or interactions.
If you interact with our website or app, we may automatically collect Technical Data about your equipment or device, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookies policy at ndukahealth.ai/cookie-policy for further details. Third parties or publicly available sources. We may receive personal data about you from third parties and public sources including, but not limited to:
1. your doctor or GP surgery in respect of Health Data;
2. analytics providers such as Google; and
3. give us any feedback.
4. How we use your personal data We will only use your personal data when the law allows us to.
Most commonly, we will use your personal data in the following circumstances: Where we need to perform the contract we are about to enter into or have entered into with you. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message.
You have the right to withdraw consent to marketing at any time by contacting us via the means set out in Purposes for which we will use your personal data.
The objective of our service is primarily to help customers improve the management of certain health conditions. We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out.
Cookies
When you are visiting our website or app, you can set your browser to refuse all or some browser cookies, or to alert you when our website or app sets or accesses cookies. If you disable or refuse cookies, please note that some parts of our website or app may become inaccessible or not function properly.
For more information about the cookies we use, please see our cookies policy at ndukahealth.ai/cookie-policy. Change of purpose We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us via the means set out. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
2. How We Use Your Information
We use your information for the following purposes:
a. Health Management:To provide personalized health insights and recommendations.
b. Improvement of Services:To analyze app performance and optimize features.
c. Communication:To send notifications, reminders, and updates related to your health goals and app usage.
d. Compliance:To ensure adherence to regulatory requirements such as HIPAA and GDPR.
3. How We Share Your Information
We do not sell your personal data. However, we may share your information in the following situations:
a. With Your Consent:When you explicitly agree to share data with third parties.
b. Service Providers:With trusted vendors who help us operate and maintain our platform.
c. Legal Compliance:To comply with legal obligations or respond to valid requests by public authorities.
4. Data Storage and Security
We implement robust security measures to protect your data, including:
a. End-to-end encryption for sensitive health data.
b. Regular security audits and updates to safeguard against vulnerabilities.
c. Your information is stored on secure servers and is only retained for as long as necessary to provide our services or comply with legal obligations.
5. Your Rights
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. Your duty to inform us of changes It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
You have the following rights regarding your personal information:
a. Access and Correction:Request access to or correction of your data.
b. Deletion:Request deletion of your data, subject to applicable laws.
c. Data Portability:Obtain a copy of your data in a commonly used format.
d. Opt-Out:Decline certain data collection or marketing communications.
To exercise these rights, please contact us at support@nduka.health
6. Third-Party Services
Our platform may integrate with third-party tools for analytics, payment processing, or additional features. These third parties operate under their own privacy policies. We recommend reviewing these policies to understand how your data may be used. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website or app, we encourage you to read the privacy notice of every website or app you visit.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated "Effective Date." Your continued use of the platform signifies your acceptance of the revised policy.
8. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us at: